1. Acceptance of Terms
These Terms of Service govern your access to and use of Loola, including our website, personal AI assistant, messaging integrations, WhatsApp integration, Telegram integration, and related services. By using Loola, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
2. Description of Service
Loola is a personal AI assistant that helps users with everyday tasks such as reminders, planning, notes, follow-ups, conversations, personal organization, and general assistance. Loola may be accessed through supported communication channels, including WhatsApp and Telegram.
Loola is not a human, lawyer, doctor, financial advisor, emergency service, or substitute for professional advice. Responses are generated by AI and may be incomplete, inaccurate, or inappropriate for your situation.
3. Eligibility
You must be at least 13 years old or the minimum age required by your local law to use Loola. If you use Loola on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
4. Messaging Platforms
When you use Loola through WhatsApp, Telegram, or another third-party messaging platform, you must also comply with that platform's terms, policies, and community standards. We are not responsible for third-party platform availability, features, data practices, or account actions.
For WhatsApp communications, you agree that Loola may receive and send messages, process message metadata, and use WhatsApp Business Platform functionality to provide the assistant service.
5. User Responsibilities
You agree to:
- Use Loola only for lawful and legitimate purposes.
- Provide accurate information when needed for the service.
- Respect the rights, privacy, and safety of others.
- Keep your accounts and devices secure.
- Review AI-generated responses before relying on them for important decisions.
6. Prohibited Uses
You may not use Loola to:
- Violate any law, regulation, contract, or third-party right.
- Send spam, scams, phishing, malware, or harmful content.
- Harass, threaten, exploit, or harm any person.
- Generate or distribute illegal, deceptive, hateful, abusive, or infringing content.
- Attempt to reverse engineer, disrupt, overload, probe, scrape, or compromise the service.
- Misrepresent Loola responses as human-generated or guaranteed professional advice.
- Use the service for emergency communications or situations requiring immediate response.
7. User Content
You retain ownership of content you submit to Loola. By submitting content, you grant us a limited right to host, process, transmit, display, and use that content only as needed to provide, secure, maintain, and improve the service and comply with law.
You are responsible for the content you provide and must have the necessary rights and permissions to submit it.
8. Privacy and Data Deletion
Our Privacy Policy explains how we collect, use, store, share, and delete information. You can request deletion of personal data by emailing privacy@loola.nard.ca with the subject "Data Deletion Request" and enough information to identify your Loola account or messaging channel.
9. AI Output and No Professional Advice
Loola may produce inaccurate or incomplete information. You are responsible for evaluating responses before relying on them, especially for legal, medical, financial, safety, employment, or other high-impact decisions.
Do not use Loola as the sole basis for important decisions. Seek qualified professional advice where appropriate.
10. Service Availability and Changes
We may modify, suspend, limit, or discontinue any part of Loola at any time. We do not guarantee that the service will be uninterrupted, secure, timely, or error-free.
11. Intellectual Property
Loola, including its software, design, branding, features, and content, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you ownership of Loola or its intellectual property.
12. Third-Party Services
Loola may rely on third-party services such as messaging platforms, hosting providers, AI model providers, and infrastructure providers. Your use of third-party services may be subject to separate terms and privacy policies.
13. Termination
You may stop using Loola at any time. We may suspend or terminate access if you violate these Terms, create risk for the service or other users, or if required by law or platform requirements.
14. Disclaimers
Loola is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.
15. Limitation of Liability
To the maximum extent permitted by law, Loola and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, service interruption, or unauthorized access arising from your use of the service.
16. Indemnification
You agree to defend, indemnify, and hold harmless Loola and its operators from claims, damages, liabilities, losses, and expenses arising from your use of the service, your content, or your violation of these Terms.
17. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a new "Last updated" date. Continued use of Loola after changes means you accept the updated Terms.
18. Governing Law
These Terms are governed by applicable law, without regard to conflict of law principles. If any provision is found unenforceable, the remaining provisions remain in effect.
19. Contact Information
If you have questions about these Terms, contact us at support@loola.nard.ca.